My new e‑book reader, the Amazon Kindle Fire, blows my mind. It holds a fathomless supply of books, magazines, and movies—and it takes up less room in my purse than my make-up kit. The interface thrills like a party trick; if I had a library’s worth of e-books sitting on this infinite bookshelf, the gentlest finger stroke would send their bright covers flying off the edge of the screen like cards in a game of 52-bazillion pickup.
The user guide blows my mind too. It’s among the least helpful product manuals I’ve ever encountered, a distinction that’s tough to achieve.
Have you ever created a nonstep? Here are three examples (highlighted in red).
Of all the things you need to know to write useful procedures, the most important is the simplest. One step = one (human) action.